Returns Policy

Please contact School Art Supplies if you need to return a product purchased from us. All returns are made in accordance with Australian Consumer Law (ACL). You will then be provided with instructions on how to proceed.

School Art Supplies will refund or exchange goods, provided they are in a re-saleable condition and you have your invoice. Faulty, or shipped in error items may be returned for refund or exchange with proof of purchase. These return policies apply only if we are informed within 30 days of your receipt of the goods.

The cost of returning any product to us is your responsibility. In the event we have made a mistake, the item is not as described, or the product is faulty, we will refund return freight costs. Freight charges are not refunded where an item is returned for a change-of-mind refund or exchange.

We will make every effort to process items returned to School Art Supplies within three business days of receipt at our warehouse. Please note any credit to your account may not appear on your statement until a future billing cycle, depending on your card issuer’s systems.