Freight Policy

FREIGHT

Freight pricing structure is applicable as of the 1st November, 2016.

  • Brisbane Metropolitan, Gold Coast to Coolongatta, Sunshine Coast to Noosa – Freight at cost.
  • Regional Qld - Darling Downs, Wide Bay-Burnett, Fitzroy,  Mackay, Northern-Townsville, Far North-Cairns, North West Qld, South West Qld - Freight at cost.
  • Interstate Orders - NSW, ACT, VIC, TAS, SA, WA and NT - Freight at cost.
  • Orders with clay, hebel and plaster may incur additional freight costs due to their excessive weight.
  • Contact us to arrange urgent orders or those needing to be couriered.
  • Additional Costs as charged by the logistics company:-
    • Hand unload from truck/skid/pallet at destination – from $35 + GST (each hand unload varies).
    • Non-Delivery of goods, for example if you are not there to receive the goods, we will recharge the freight cost + GST.
    • Remote or island areas - logistics companies may add an additional levy.

We will endeavour to achieve the best possible price available and achieve this by selecting the best value logistics company that delivers to your area. We will contact customers if the cost of freight seems high when considering the value of your order. Together we hope to find an acceptable outcome.

PLEASE NOTE ORDERS OF SINGLE CANVAS MAY INCUR A PACKAGING AND HANDLING FEE OF $8-95. Single canvas's may require additional packaging to ensure their safe delivery to you. We recommend you purchase canvas in carton lots then not only do you save on the price but you also save on the packaging and handling fee.

DELIVERY TIMES

We have developed a reputation for streamlined supply. Most orders to metropolitan areas reach their destination within a few working days. Please indicate deadlines/ urgent requests.

BACKORDERS

These are kept to a minimum. If you do not want us to backorder products should they be out of stock please inform us when you order.

We do not charge freight for the majority of backorders. However, some items are 'specials orders' which take longer to deliver i.e. custom ordered/made (drying racks or large devices) or bulky deliveries (heavy items such as clay) where a freight charge will be added.   

To help us minimise backorders, park your order with us in advance to allow for complete delivery.