Please contact School Art Supplies if you need to return a product purchased from us. All returns are made in accordance with the Australian Consumer Law (ACL) legislation. You will then be provided with instructions on how to proceed.
School Art Supplies will refund or exchange goods, provided they are in a re-saleable condition and you have your invoice. Faulty, or items shipped in error may be returned for refund or exchange with proof of purchase. These return policies apply only if we are informed within 7 days of your receipt of the goods.
The cost of returning any product to us is your responsibility. In the event we have made a mistake, the item is not as described, or the product is faulty, we will refund return freight costs. Freight charges are not refunded where an item is returned for a change-of-mind refund or exchange.
We will make every effort to process items returned to School Art Supplies within three business days of receipt at our warehouse. Please note any credit to your account may not appear on your statement until a future billing cycle, depending on your card issuer’s systems.
Title in any products sold by School Art Enterprises Pty Ltd shall not pass to the purchaser noted on any invoice until such goods have been paid in full. Until payment is received, title and rights to re-possess the goods shall rest with School Art Enterprises Pty Ltd. School Art Enterprises Pty Ltd has the right to register the goods as provided under the Personal Property Securities Act 2009. Any debt recovery costs will be borne by the customer. No claims will be recognised unless made within 7 days from the date of delivery.